Return and Exchange Policy
Thank you for shopping with us! We strive to ensure you have a positive shopping experience. To provide clarity on our return and exchange process, please read our policy below:
Exchange Policy
- Damaged Items Only: We only offer exchanges for items that arrive damaged. If you receive a damaged item, please follow the steps below:
- Contact our customer service team within 7 days of receiving your order.
- Provide a detailed description of the damage and include a 360-degree video showing the damaged item.
- Size Chart: We have provided a comprehensive size chart in the product description. Please make sure to check your measurements carefully before placing your order, as we do not offer exchanges for size-related issues.
- Customized Products: Customized products are made specifically for you and cannot be exchanged unless they arrive damaged. Please review your order details carefully before finalizing your purchase.
How to Request an Exchange
- Contact Customer Service: Email our customer service team at info@merakicastle.com within 7 days of receiving your damaged item.
- Submit Evidence: Attach a detailed description of the damage and a 360-degree video of the item.
- Await Instructions: Our team will review your request and, if approved, provide instructions for sending the damaged item back to us.
- Exchange Processing: Once we receive the damaged item, we will process your exchange and send a replacement item.
Important Notes
- No Returns: We do not accept returns for any reason. Please review the size chart and product details carefully before placing your order.
- No Cancellations: Once payment has been completed, orders cannot be canceled. Please double-check all details before finalizing your purchase.
- Inspection Upon Delivery: We recommend inspecting your items immediately upon delivery to ensure any issues can be addressed promptly.
We appreciate your understanding and cooperation. Should you have any questions or concerns, please do not hesitate to reach out to our customer service team at info@merakicastle.com. Happy shopping!
Best regards,
Meraki Castle